Take a peek at some key milestones from our journey!
NCS is born in a small Puget Sound neighborhood! We got our start installing phone wiring and deploying small business key-telephone systems; sub-contracted work for the primary phone companies serving the Seattle-metro area.
Telephony Move, Add, Change (MAC) activity; full PBX installs/cutovers and frame cabling
Developed and Implemented a “Telephone Business Contact Center” to provide Tier 1 Helpdesk support for North America end- users
Expanded Tier 1 Helpdesk support to include Tier 2 Global Telecom Operations Support
Implemented Lab Support and Capacity Management capabilities; developed Unified Communications end- user adoption team to support the industry shift to PC- based Voice over IP.
Microsoft Preferred Provider and Gold Communications Partner; Tier 3 Lync and AV Conferencing Support
Automated self-help, tooling, and engineering; Exchange Tier 3 support; migration from Lync to Skype for Business, to Microsoft Teams; Tier 3 voice gateway and (SIP) Session Border Controller Support
Tier 3 Microsoft 365 support for corporate and federal tenants; FCC-mandated E911 Compliance Management; underpinning support of Microsoft Viva and Power Platform; Venture Integration (company acquisitions); hybrid office workforce solutions